Kamnandi
Internet
Services
14 DAYS
MONEYBACK
GAURANTEE
MONEYBACK
GAURANTEE
How do I change my billing information?
Go to Billing->Billing Profile.
How do I change my contact information?
Go to Account->Contact Info and edit your contact information.
What is SSL?
The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.
I lost my password, what should I do?
Go to the Kamnandi control panel. Click on the link "forgot password" right under the login box, and follow the instructions. The system will send you an e-mail message with your login info.
I have difficulties in retrieving mail using Netscape. I can't log into my mail account because the account user name now takes the form of the full e-mail address.
Write mail server login name in the Netscape preferences with the % character instead of the @ sign, e.g. login: username%domain.com
How do I pop in to pick up my virtual domain email?
Virtual domain users need to use the following format for thier user name when popping in:
user%virtual_domain_name
Eudora might require the following syntax:
user%virtual_domain_name@pophost
Microsoft clients may take the following syntax:
user@virtual_domain
If you don't include the %virtual_domain_name, vpopmail will assume it is either a /etc/passwd user or a vpop user in ~vpopmail/users or configured with "default domain".
I can't send mail with Outlook Express. I get a rcpthosts error.
Before you can send email using your smtp server you need to set up outlook express to download email from the same mail server using POP3. When the POP3 box is checked, you can send emails within the next 15-30 minutes.
How do I get FormMail working?
It's a perl script. You need to add .pl as extention for CGI. You can find it on the web options page.
What is a domain name?
Domain names are the familiar, easy to remember names for computers on the Internet (such as internic.net). They correspond to a series of numbers (called Internet Protocol numbers) that serve as routing addresses on the Internet. Domain names are used generally as a convenient way of locating information and reaching others on the Internet.
What does "register a domain name" mean?
The Internet domain name system (DNS) consists of a directory, organized hierarchically, of all the domain names and their corresponding computers registered to particular companies and persons using the Internet. When you register a domain name, it will be associated with the computer on the Internet you designate during the period the registration is in effect.
How much does a domain name registration name cost?
Go to the domain registration page to view the prices.
How long does it take to register or transfer a domain name?
It will take you just a few minutes to register a domain, but it might not be available on the Internet for up to 48 hours. This is due to the fact that Internet DNS databases are updated only once a day, causing the delay.
When I'm trying to connect to my account using FTP, the system doesn't respond for some time and then logs out with an error.
Use FTP active mode (disable passive). It is in your computer's FTP configuration.
I am getting errors with FrontPage.
Try switching it off and back on. My webalizer doesn't work. What's the problem?
My webalizer doesn't work. What's the problem?
One possible reason can be that you are approaching your disk quota. Webalizer needs at least 2 MB unused disk space to function properly.
The online file browser shows the zips as compressed files and offers to decompress them, but fails to do it.
WebShell can decompress only those files that are located inside the /usr/local/bin directory. If it's not there, just create a link.
I get "Failed to add new resource over the hard credit" message when I'm trying to create a new resource.
This means you have reached your Credit Limit. For example, you've used all your money on your balance if you pay by check, or your credit card expired/was broken and failed to be charged. In this case you'll still be able to run your hosting account (with recurrent and extra usage payment accrued), but you won't be able to create any new resource (neither paid nor free).
ASP is not working, however the button next to this resource on the Domain Web Service page is set to ON.
Check if the *.asp files are not included into SSI section. It's a common mistake. If you set the *.asp files to be lauched via SSI library, set ASP to OFF, delete the *.asp extension from SSI list and then set ASP to ON again.
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